Return and Refund Policy – Tapwala
At Tapwala, your satisfaction is our priority. We take great care in delivering high-quality bathroom fittings, sanitaryware, taps, pipes, and accessories. If you’re not completely happy with your purchase, we offer a clear and customer-friendly return and refund process.
Returns
1. Return Eligibility
You may return most products purchased from Tapwala within 1 to 7 days of receiving your order.
Items must be unused and returned in their original condition, including all original packaging, accessories, and documentation.
2. Non-Returnable Products
Returns are not accepted for:
Customized, made-to-order, or personalized items
Digital products or software
Items marked as “Final Sale”
3. How to Start a Return
To initiate a return:
Reach out to our support team at 📧 enquiry@tapwala.com or 📞 +91-9991971576
Provide your order number and item details
Our team will guide you through the return process with a return authorization and instructions
4. Return Shipping Costs
Unless the item is defective or sent in error, the return shipping cost is the customer’s responsibility.
We recommend using a trackable shipping method for secure delivery.
Refunds
1. How Refunds Are Processed
Once we receive and inspect the returned item, we’ll notify you about the refund status.
If approved, the refund will be issued to your original payment method within 5–7 business days.
2. Partial Refunds
Partial refunds may apply if:
The item is not returned in its original condition
Parts are missing
Damage occurred due to customer handling
3. Refund Delays
If you haven’t received your refund:
Check your bank or payment method
Contact your card provider or bank, as processing times vary
If the issue persists, contact our support team
Exchanges
1. Defective or Damaged Products
If you receive an item that is damaged or defective, please contact us immediately.
We’ll arrange a replacement or repair, and cover the return shipping for such cases.
2. Product Exchanges
If you’d like to exchange an item for a different model, size, or variation:
Follow the return process
Place a new order for the desired item
Order Cancellations
You may cancel your order before it ships by contacting our support team.
If the order has already been shipped, you will need to follow the return process after receiving the item.
Contact Us
For any return, refund, or cancellation queries, feel free to reach out:
Tapwala (Suprix Tapwala Private Limited)
📍 Plot no. 53, Modern Colony, Near ITI, Workshop Road, Yamunanagar – 135001
📧 Email: enquiry@tapwala.com
📞 Phone: +91-9991971576
Thank you for choosing Tapwala – BATHROOM मतलब TAPWALA. We are dedicated to delivering a seamless and satisfactory experience with every order.