Privacy Policy – Tapwala
At Tapwala, your privacy is important to us. Since 2017, we have been committed to providing premium-quality bathroom solutions including sanitaryware, taps, accessories, and plumbing pipes—and we extend the same level of commitment to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website.
Information We Collect
Personal Information
When you make a purchase or create an account on our website, we may collect your name, email address, phone number, and shipping address.
Payment Details
To securely process your transactions, we may collect payment information such as UPI details, debit/credit card data, etc.
Automatically Collected Information
We may gather data such as your IP address, browser type, and device information to improve our website performance and your experience.
How We Use Your Information
Order Fulfillment: To process your orders, provide confirmations, and deliver products to your specified address.
Customer Support: To respond to your queries, provide assistance, and resolve issues related to our products and services.
Promotions & Updates: With your permission, we may send you updates on new arrivals, offers, or news. You can opt out of these communications at any time.
Data Security
We use industry-standard security technologies to ensure your personal and payment information is secure. All payment data is encrypted using SSL and handled in accordance with PCI DSS guidelines.
Information Sharing
We do not sell or share your personal information with third parties without your consent, unless required by law or for order processing. Some trusted service providers may assist us in operations while maintaining strict confidentiality.
Cookies & Tracking
Tapwala may use cookies and similar tools to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, but doing so may limit some website functionality.
Data Retention
We retain your information only as long as necessary for the purposes outlined here or as required by law.
Children’s Privacy
Our website is not intended for use by children under 18. We do not knowingly collect personal information from minors without parental consent.
Your Rights
You may request to access, update, or delete your personal data. You can also withdraw your consent for certain data uses by contacting us.
Shipping Policy
Processing Time:
Orders are processed within 24 hours before dispatch.
Delivery Timelines:
Within India: 4–5 working days
International: 8–15 working days (delays may occur due to unforeseen issues such as pandemics)
Shipping Charges:
Free shipping in India on orders above ₹3000.
International customers may incur additional charges (viewable during checkout).
Tracking:
A tracking link will be emailed once your order is dispatched. Tracking info may take up to one working day to update online.
Policy Updates
Tapwala may update this Privacy Policy at any time. All changes will be posted on this page, so we encourage you to review it periodically.
Contact Us
Tapwala (Suprix Tapwala Private Limited)
📍 Plot no. 53, Modern Colony, Near ITI, Workshop Road, Yamunanagar – 135001
📧 Email: enquiry@tapwala.com
📞 Phone: +91-9991971576